Brand Search generated more conversions with less than half the spend of the general senior-care campaign.
Performance snapshot
Campaign performance
| Campaign | Delivery | Budget / day | Spend | Impr. | Clicks | CTR | Conversions | Cost / conv. |
|---|---|---|---|---|---|---|---|---|
| Senior Care-Leads [Search] | Enabled | $10.00 | $320.01 | 1,458 | 41 | 2.81% | 6.0 | $53.33 |
| Heather-Brand-Search | Enabled | $5.00 | $147.70 | 458 | 51 | 11.14% | 8.0 | $18.48 |
What the data says
The last 7 complete days produced 1 attributed conversion from $98.06 spend; it came from Brand Search.
Google Ads reported $1,049.56 in conversion value. The account should keep value definitions consistent before using value as a business-return proxy.
Recommended next moves
Audit non-brand search efficiency
Finding: Senior Care-Leads spent $320.01 for 6.0 attributed conversions at $53.33 each, compared with Brand Search at $18.48.
Action: Review search terms, keyword match coverage, negatives, device and location performance before proposing changes.
Expected impact: Reduce avoidable non-brand spend while preserving qualified Support at Home demand.
Confidence: High · Owner: Kley AU
Validate conversion quality and values
Finding: Google reported 14.0 attributed conversions and $1,049.56 in conversion value, but the platform does not show which became qualified enquiries.
Action: Reconcile conversion actions and assigned values with Heather’s enquiry records and agree which actions should guide bidding.
Expected impact: Optimisation is based on qualified leads rather than platform volume alone.
Confidence: High · Owner: Kley AU + Heather
Strengthen Support at Home message alignment
Finding: The general Senior Care campaign’s 2.81% CTR trails Brand Search at 11.14%, and it serves less brand-aware demand.
Action: Review ad copy and landing-page alignment against Heather’s Brand Guide and the live Brisbane Support at Home page.
Expected impact: Clearer message match for people comparing Support at Home providers.
Confidence: Medium · Owner: Kley AU
This month’s action plan
| Task | Why | Owner | Due | Status | Success measure |
|---|---|---|---|---|---|
| Complete search-term, keyword, device and location audit | Non-brand CPA is $53.33 | Kley AU | 24 Jul | Planned | Waste and expansion opportunities documented |
| Prepare negative-keyword and query-expansion proposal | Audit findings need an approval-ready action list | Kley AU | 28 Jul | Planned | Proposed changes tied to real search terms |
| Reconcile conversion actions and values with qualified enquiries | 14.0 platform conversions need lead-quality context | Kley AU + Heather | 31 Jul | Awaiting approval | Agreed primary conversions and value rules |
| Prepare Support at Home ad and landing-page message updates | General Search CTR is 2.81% | Kley AU | 7 Aug | Planned | Brand-aligned copy package ready for approval |
| Implement approved Google Ads changes | Execution follows Kley’s review | Kley AU | 10 Aug | Awaiting approval | Only approved changes are live and logged |
| Review post-change performance | Measure direction after implementation | Kley AU | 18 Aug | Planned | CPA, CTR and qualified-lead trend recorded |
Completed changes & outcomes
This is the first monthly action plan. Approved work will move here only after implementation is verified; outcomes will remain pending until enough post-change data exists.